Cardiff University Students’ Union
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Terms & Conditions

Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).

Buying online

When making a purchase from or via Cardiff University Students’ Union, Love Cardiff for any product, payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and our Bank Merchant services.  All payments are made to Cardiff University Students’ Union and will appear on your bill as TBC

Once your order has been completed, you should receive an order confirmation email from Love Cardiff – studentsunion@cardiff.ac.uk to the default email address associated with your account.

All orders are for COLLECTION ONLY.

All purchases are for COLLECTION only (unless stated otherwise).  Full collection details will be stated on your order confirmation email.  Please note opening times:

Inc (located on the Ground floor of the Students’ Union):

Monday to Friday 09:00 – 17:00; Saturday 11:00am – 15:00 (Term Time)

Monday to Friday 10:00 – 16:00 (Out of Term Time)

Love Cardiff Shop (Located on the second floor of the Students’ Union)

Monday to Friday 10:00 – 16:00. Out of Term time – Closed

Company Details

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763
Phone: 02920 781400

Refund & Returns Policy

Cardiff University Students’ Union want you to be happy with your purchase! That’s why, in addition to your legal rights Cardiff University Students’ Union are happy to exchange items returned within 28 days. All items must be in a saleable condition with a valid receipt.

Where items are unable to be exchanged a full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition..

Cardiff University Students’ Union reserve the right to refuse a refund if the item is clearly damaged or dirty.

Should you have any feedback about our products or your visit to Love Cardiff please contact us at sucustomerservice@cardiff.ac.uk

Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Cardiff University Students’ Union.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Cardiff University Students’ Union in order to complete your order.

Website Pricing Errors

Cardiff University Students’ Union will not be bound by any incorrect pricing for any products on the website.