Cardiff University Students’ Union

Terms & Conditions

Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd

 

Privacy Statement

All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties.  Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/

Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).

Posting and Dispatch

Deliveries to the UK take 3-5 working days to arrive from the dispatch date.

International delivery takes up to 7 working days from the dispatch date.

Postal services cannot be upgraded.

All orders to the UK will be dispatched via Royal Mail 2nd Class Signed For. Orders to other EU countries will be dispatched via Royal Mail International Standard.  Orders to countries outside the EU will be dispatched via Royal Mail International Tracked and/or Signed For. Proof of postage will be retained by Love Cardiff.

Dispatch times may vary according to availability. Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Click and Collect Items

We aim to have click and collects to Love Cardiff ready within 5 working days and click and collects to the Heath Hub ready within 10 working days of order placement.

Unwanted Items

*Due to the Firebreak Lockdown we have extended our 28 day return policy for items bought before 22nd Oct 2020 by an extra two weeks from the date of purchase.*

We want you to love your new purchase, however we understand people change their minds. Unwanted items must be returned in their original condition (unworn and with tags attached) within 28 calendar days of the purchase date to receive a refund. A full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition. A fully completed Love Cardiff online returns slip must be included with the item. If you do not have a returns form – please e-mail lovecardiff@cardiff.ac.uk.

Unwanted items can posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

Faulty Items

All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us at your earliest convenience by e-mailing us using the following address lovecardiff@cardiff.ac.uk.

We are all ears

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.

E-mail: sucustomerservice@cardiff.ac.uk

Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Love Cardiff.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Love Cardiff in order to complete your order.

Website Pricing Errors

Love Cardiff will not be bound by any incorrect pricing for any products on the website.

Company Details

Love Cardiff

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763