Cardiff University Students’ Union

Terms & Conditions

Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd

 

Privacy Statement

All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties.  Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/

Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).

Posting and Dispatch

We aim to dispatch orders within 10 working days of the date placed.

Excludes orders containing pre-order items.

We aim that all orders containing personalised Class of 22 pre-orders will be dispatched between 7th – 20th July 2022. 

Deliveries to the UK take 3-5 working days to arrive from the dispatch date.

International delivery takes up to 10 working days from the dispatch date.

Postal services cannot be upgraded.

All orders to the UK will be dispatched via Royal Mail 2nd Class Signed For. Orders to countries outside the UK will be dispatched via Royal Mail International Tracked and/or Signed For. Proof of postage will be retained by Love Cardiff.

Dispatch times may vary according to availability. Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Custom charges, import fees and taxes on orders to countries outside the UK are to be paid by the customer. Love Cardiff is unable to predict and is not liable for any of these charges.

Shipping fees are non refundable.

If delivery is missed it is the customer’s responsibility to rearrange delivery with the courier or collect the order from the local depot within the timescale dictated by the courier.

Click and Collect Items

Click and collect is not available on orders containing pre-ordered items.

Unwanted Items

Class of Edit hoodies, t-shirts and tote bags are printed to order and cannot be exchanged or refunded as they are printed to order. 

We want you to love your new purchase, however we understand people change their minds. Unwanted items must be returned in their original condition (unworn and with tags attached) within 28 calendar days of the purchase date to receive a refund. A full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition. A fully completed Love Cardiff online returns slip must be included with the item. If you do not have a returns form – please e-mail lovecardiff@cardiff.ac.uk.

Unwanted items can posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

Faulty Items

All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us at your earliest convenience by e-mailing us using the following address lovecardiff@cardiff.ac.uk.

We are all ears

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.

E-mail: sucustomerservice@cardiff.ac.uk

Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Love Cardiff.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Love Cardiff in order to complete your order.

Website Pricing Errors

Love Cardiff will not be bound by any incorrect pricing for any products on the website.

“Free T-Shirt” Promotion

Maximum of one free t-shirt per customer order. Applies to selected colours and styles.

Available for a limited time only.

On the occasion where you need to return the hoody / crewneck for a refund you will also need to return the free t-shirt. General returns policy still applies.

Class Name Hoody – Class of ’22 – Pre-orders

– All class name hoodies are printed to order

-Only available to pre-order until 10th June 2022

-We will aim to dispatch orders between 7th – 20th July 2022. Please be patient with us as we are receiving a high volume of orders.

-Please ensure you check your postal address reflect where you will be at the estimated time of delivery.

-International orders will be sent using the royal mail signed for and/or tracked service. These can take up to 10 days from the dispatch date.

-UK Orders will be sent using the Royal Mail 2nd Class signed for service. 3-5 days delivery time from dispatch.

-Online only

-We cannot offer an exchange or refund on class of ’22 products

-Please ensure you check all information such as the size guide and FAQ’s carefully before placing your order

– If you are a postgraduate student receiving an award after 24th May 2022 then your name will not feature on the hoody. If you have any queries please email us.

-If you do not want your name to feature on the class of ’22 hoody please email susales@Cardiff.ac.uk before 23rd May 2022

-You can view the full list of FAQ’s here

 

Company Details

Love Cardiff

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763