Cardiff University Students’ Union

Terms & Conditions

Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).

Event and Ticket Purchase Terms and Conditions

Privacy Statement

All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union will not pass on or sell customer information to 3rd parties.

Tickets & Products Provided By Affiliated Student Groups

If you have any enquiries about tickets and products made available for sale by affiliated groups (such as sports clubs or societies), in the first instance you should contact the affiliated group itself. Each group and each event may have differing terms in relation to refunds. You should check to ensure you understand the terms of purchase before completing your transaction.

Returns Policy

Refunds are available only if the event has been cancelled, postponed, or has significantly changed from the advertised billing. If this is the case then please contact boxoffice@cardiff.ac.uk. Booking and Postage Fees are non-refundable. This does not affect your statutory rights.

Age Restrictions

Regular nightclub events are age 18+ unless specifically noted on the event page. All members and guests must provide photo ID as proof of age if asked by a member of security or a member of Students’ Union staff. Cardiff Box Office only accept a valid passport or a valid driving licence. If you are unable to provide proof of age, you maybe refused entry or refused service at our licenced bars.

Bringing Guests in to the Students’ Union

Cardiff University student are entitled to bring one guest in to the Students’ Union. Your guest must be 18+ years old. Your guest must arrive with you and must provide photo ID as proof of age. Cardiff Box Office only accept a valid passport or a valid driving licence.

Ticket Purchases

Tickets are issued subject to the following terms and conditions.

Purchase and Collection

  • Cardiff University Students’ Union sells tickets on behalf of promoters, producers, performers and venues. The tickets you purchase remain the property of the promoter/Cardiff University Students’ Union.
  • Tickets for each event are restricted to one per person. Cardiff University Students’ Union reserve the right to cancel tickets purchased in excess of this number without prior notice.
  • All tickets are non-refundable and non-transferable.
  • Once you have completed your purchase online, you will receive a confirmation e-mail that you need to bring with you to pick up your tickets. Tickets are COLLECTION only.
  • You will be able to collect freshers’ club night tickets from the Freshers’ Box Office in Y Plas on the second floor of the Students’ Union. Collection begins on the 20thof September until the 30th of September. 10:00 – 15:00. You will be able to purchase tickets at the Freshers’ Box Office too.
  • It is your responsibility to check your tickets; mistakes cannot always be rectified.
  • Your ticket guarantees you entry to the night club via the fast lane until 23:00. After 23:00 you will need to queue in the main queue. This is subject to capacity
  • Once a wristband is damaged or removed it is no longer valid.

 

Alterations to the Programme

  • Tickets are sold subject to the Promoters right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
  • At the request of the promoter a partial or full refund can be issued to the purchaser if an event is cancelled or substantially changed from the advertised description. Only face value will be refunded. Booking fees and postage are non-refundable.
  • If an event is cancelled or rescheduled, Cardiff University Students’ Union will use reasonable endeavours to notify ticket holders once relevant authorisation from the promoter is received. Cardiff University Students’ Union do not guarantee that ticket holders will be informed of such cancellation before the date of the event.

 

At the Event

  • The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
  • There is no readmission of any kind.
  • Cardiff University Students’ Union accepts no responsibility for any personal property.
  • Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall result in ejection from the venue.
  • Cardiff University Students’ Union reserve the right to refuse entry of any patrons that act in a way such to damage the reputation and or Premises License conditions of the Students Union.
  • Events hosted by external promotors; additional terms and conditions may apply. Please refer to the specific event for full details.

 

Give It A Go Purchases

  • All GIAG event tickets will be e-tickets.
  • To go on an event or trip bring your email receipt with you on the day, either printed out or on your phone. There will also be lists of who has signed up to which trip that will be cross-referenced.
  • To attend free events you must still get the free ticket online.
  • All tickets are non-refundable and non-transferable.

 

Merchandise

All merchandise is bought according to the following terms and conditions.

Buying Online

When making a purchase from or via Cardiff University Students’ Union, Love Cardiff for any product, payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and our Bank Merchant services.  All payments are made to Cardiff University Students’ Union and will appear on your bill as TBC

Once your order has been completed, you should receive an order confirmation email from Love Cardiff – studentsunion@cardiff.ac.uk to the default email address associated with your account.

All orders are for COLLECTION ONLY

  • All purchases are for COLLECTION ONLY.
  • Once you have completed your purchase online, you will receive an order confirmation email that you need to bring with you to pick up your merchandise.
  • You will be able to collect merchandise from the Freshers’ Box Office in Y Plas on the second floor of the Students’ Union.
  • Collection begins on the 20th September until 30th September.  10:00 – 15:00.  You will also be able to purchase merchandise at the Freshers’ Box Office or the Love Cardiff shop during freshers’ week.

 

Refund & Returns Policy

Cardiff University Students’ Union want you to be happy with your purchase! That’s why, in addition to your legal rights Cardiff University Students’ Union are happy to exchange items returned within 28 days. All items must be in a saleable condition with a valid receipt.

Where items are unable to be exchanged a full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition.

Cardiff University Students’ Union reserve the right to refuse a refund if the item is clearly damaged or dirty.

Should you have any feedback about our products or your visit to Love Cardiff please contact us at sucustomerservice@cardiff.ac.uk

Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Cardiff University Students’ Union.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Cardiff University Students’ Union in order to complete your order.

Website Pricing Errors

Cardiff University Students’ Union will not be bound by any incorrect pricing for any products on the website.

Company Details

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763
Phone: 02920 781400