Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd
All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties. Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/
All payments on this website are in GBP pounds (£ sterling).
Posting and Dispatch
We aim to dispatch all items within 2 working days upon receipt of order. Dispatch times may vary according to availability delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All items will be dispatched via Royal Mail, proof of postage will be retained by Love Cardiff.
Click and Collect Items
Cathays: For click and collect items please allow for a full working day before you collect your items. E.G for items ordered on a Friday – please allow until the following Monday to collect the item.
Heath: For click and collect items being collected from the Heath please allow 10 working days before coming to collect your item. E.G For an item Ordered on Monday the 1st – please allow until Monday the 14th before you collect your order. We always aim to have your item ready for collection as soon as possible – we will e-mail you when ready for collection.
We want you to love your new purchase, however we understand people change their minds. Unwanted items must be returned in their original condition (unworn and with tags attached) within 28 calendar days of the purchase date to receive a refund. A full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition. A fully completed Love Cardiff online returns slip must be included with the item. If you do not have a returns form – please e-mail firstname.lastname@example.org. For items purchased between 1st December and the start for Christmas recess the returns period will be extended to the 31st of January.
Unwanted items can either be returned in person at our store or posted back to the following address:
Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN
Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.
Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.
All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us at your earliest convenience by either e-mailing us using the following address email@example.com or call us on 02920781454.
We are all ears
We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.
Phone: 02920 781 474
Via Post: SU Customer Service, Cardiff University Students’ Union, Park Place, Cardiff – CF10 3QN.
Any personal or card information collected during the purchasing of product is not retained by Love Cardiff. Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties. This is includes your email addresses, physical addresses and phone numbers. Your contact information will be securely held by Love Cardiff in order to complete your order.
Website Pricing Errors
Love Cardiff will not be bound by any incorrect pricing for any products on the website.
Cardiff Union Services Ltd
Cardiff University CF10 3QN
VAT Reg. No. GB531705763