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Terms & Conditions

Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd

 

LOVE CARDIFF will be shut from 21st of December 2017 to 8th of January 2018 – within this time frame we will not be processing any orders (delivered or click and collect) or processing any returns.

** Please Note  – the last day to catch the post is the 20th of December – All online orders made after this date will be posted on the 8th of January **

Privacy Statement

All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties.

Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).

Posting and Dispatch

We aim to dispatch all items within 2 working days upon receipt of order. Dispatch times may vary according to availability delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All items will be dispatched via Royal Mail, proof of postage will be retained by Love Cardiff. ** Please Note – the last day to catch the post is the 20th of December – All online (Delivered and Click and Collect) orders made after this date will be posted or available for collection on the 8th of January **

Click and Collect Items

For click and collect items please allow for a full working day before you collect your items. E.G for items ordered on a Friday – please allow until the following Monday to collect the item. ** Please Note – the last day for processing any  online orders (Delivered and Click and Collect) is 20th of December. The last date for collection will then be 21st of December. After this date all made will be able to be collected from the 8th of January onward**

Unwanted Items

We want you to love your new purchase, however we understand people change their minds. Unwanted items must be returned in their original condition (unworn and with tags attached) within 28 calendar days of the purchase date to receive a refund. A full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition. A fully completed Love Cardiff online returns slip must be included with the item. If you do not have a returns form – please e-mail lovecardiff@cardiff.ac.uk. For items purchased between 1st-20th of December the returns period will be extended to the 31st of January.

Unwanted items can either be returned in person at our store or posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

Faulty Items

All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us at your earliest convenience by either e-mailing us using the following address lovecardiff@cardiff.ac.uk or call us on 02920781454.

We are all ears

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bar and also be used if you have a complaint about Love Cardiff.

E-mail: sucustomerservice@cardiff.ac.uk

Phone: 02920 781 474

Via Post: SU Customer Service, Cardiff University Students’ Union, Park Place, Cardiff  – CF10 3QN.

Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Love Cardiff.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Love Cardiff in order to complete your order.

Website Pricing Errors

Love Cardiff will not be bound by any incorrect pricing for any products on the website.

Company Details

Love Cardiff

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763