Cardiff University Students’ Union

Terms & Conditions

Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd

 

Privacy Statement

All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties.  Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/


Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).


Unwanted ItemsRight of withdrawal 

Please note any dated or personalised items cannot be exchanged or refunded as they are printed to order. 

We want you to love your new purchase, however we understand people change their minds. 

Right of withdrawal:
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the date of the order being placed with love Cardiff. 

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.  

Effects of withdrawal:
We will refund all payments received from you, including the costs of our standard delivery option (if you have chosen delivery), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order, and this will not cause you any extra fees.  

Returning good: 

You have 28 days from when the order has been received in order to return. Goods must be in a sellable condition with tags still attached 

To return goods please e-mail lovecardiff@cardiff.ac.uk. with the reason  of return. Once the goods have been returned and checked, the refund will be issued. Please allow us up to 5 working days to process the return and a further 3 working days for the funds to show in your account. 

Unwanted items can posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

Faulty Items  

All efforts are taking to check items at each point of packing, but we are only human. 

If your item is faulty, please accept our apology and follow these steps., Please contact us with the fault details and a photograph of the faulty item at your earliest convenience by e-mailing us using the following address lovecardiff@cardiff.ac.uk . 

Alternatively bring the goods back into the store with your recorded of purchase and a member of staff will assist you


Posting and Dispatch 

We aim to dispatch orders within 10 working days of the date placed. We aim to post orders as soon as possible but, dispatch times may vary according to availability. Should we expect this to be longer we will contact you.
Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please check royalmail.com for updates. 

Delivery charges are calculated on the website by weight and price. Packing charges are calculated within the postal fee.  

Custom charges, import fees and taxes on orders to countries outside the UK are to be paid by the customer. Love Cardiff is unable to predict and is not liable for any of these charges. We advise that you check the customs information relevant to the delivery country. 

Pre Orders will be sent on a set date stated on the item at purchase  

Deliveries to the UK take 3-5 working days to arrive from the dispatch date. 

International delivery takes up to 10 working days from the dispatch date. 

Postal services cannot be upgraded.  

All orders to the UK will be dispatched via Royal Mail 2nd Class Signed For. Orders to countries outside the UK will be dispatched via Royal Mail International Tracked and/or Signed For. Proof of postage will be retained by Love Cardiff. 

Shipping fees are non-refundable. 

If delivery is missed it is the customer’s responsibility to rearrange delivery with the courier or collect the order from the local depot within the timescale dictated by the courier. Love Cardiff is not liable if the parcel is missed by the customer. Please note we use the royal mail signed for service’. 


Click and Collect Items

Click and collect is not available on orders containing pre-ordered items.

We aim to have Click and Collects ready at the Love Cardiff store within 10 working days of order placement. (Excluding closure dates, we will aim to have it ready 10 days from reopening) 

You will receive an email when your order is ready to collect.

 On collection, please present your order number and last name and a member of staff will locate your parcel. Please bring I.D with you on collecting to confirm your order, we will accept any form of ID displaying your full name and photo. You will be asked to sign for the item. 

Picking up for someone else, we our happy for you to collect on behalf of someone else Please make sure you have the order number and the name on the parcel. You will need your I.D with you for collection and will be asked to sign for the item. 


We are all ears

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.

E-mail: sucustomerservice@cardiff.ac.uk


Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Love Cardiff.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Love Cardiff in order to complete your order.


Website  Errors

Every effort is made to maintain, update and check the website daily, but sometimes technological errors can occur. 

This can include out of stock items. 

Love Cardiff will not be bound by any incorrect pricing for any products on the website. 

When this occurs, we will be in contact about the error as soon as possible and help to find a solution.  


“Free T-Shirt” Promotion

 Applies to core hoody and crews only. This limits on style / colour of garments that are included. 

Available for a limited time only. 

Free T-shirt colours and sizes are subject to availability and may be different from one chosen on the order if out of stock.  

On the occasion where you need to return the hoody / crewneck for a refund you will also need to return the free t-shirt. General returns policy still applies. 


Promotion  

All online promotions will have a code to be typed in out checkout (excluding fresher free t-shirt deal). For the discount to be applied you must use the code for the offer. Promotion will not be given if code has not been used.  

If you have forgotten to use the code, please email love Cardiff as soon as possible to discuss 


Graduation Pre- Order 2023 

More Information to follow shortly

 


-You can view the full list of FAQ’s here


Company Details

Love Cardiff

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763