Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd
All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties. Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/
All payments on this website are in GBP pounds (£ sterling).
Unwanted Items – Right of withdrawal
Please note any dated or personalised items cannot be exchanged or refunded as they are printed to order.
We want you to love your new purchase, however we understand people change their minds.
Right of withdrawal:
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the date of the order being placed with love Cardiff.
However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired.
Effects of withdrawal:
We will refund all payments received from you, including the costs of our standard delivery option (if you have chosen delivery), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order, and this will not cause you any extra fees.
You have 28 days from when the order has been received in order to return. Goods must be in a sellable condition with tags still attached. Please note, personalised or pre-ordered items cannot be returned or exchanged.
To return goods please e-mail firstname.lastname@example.org. with the reason of return. Once the goods have been returned and checked, the refund will be issued. Please allow us up to 5 working days to process the return and a further 3 working days for the funds to show in your account.
Unwanted items can posted back to the following address:
Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN
Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.
Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.
All efforts are taking to check items at each point of packing, but we are only human.
If your item is faulty, please accept our apology and follow these steps., Please contact us with the fault details and a photograph of the faulty item at your earliest convenience by e-mailing us using the following address email@example.com .
Alternatively bring the goods back into the store with your recorded of purchase and a member of staff will assist you
Posting and Dispatch
We aim to dispatch orders within 10 working days of the date placed. We aim to post orders as soon as possible but, dispatch times may vary according to availability. Should we expect this to be longer we will contact you.
Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please check royalmail.com for updates.
Delivery charges are calculated on the website by weight and price. Packing charges are calculated within the postal fee.
Custom charges, import fees and taxes on orders to countries outside the UK are to be paid by the customer. Love Cardiff is unable to predict and is not liable for any of these charges. We advise that you check the customs information relevant to the delivery country.
Pre Orders will be sent on a set date stated on the item at purchase
Deliveries to the UK take 3-5 working days to arrive from the dispatch date.
International delivery takes up to 10 working days from the dispatch date.
Postal services cannot be upgraded.
All orders to the UK will be dispatched via Royal Mail 2nd Class Signed For. Orders to countries outside the UK will be dispatched via Royal Mail International Tracked and/or Signed For. Proof of postage will be retained by Love Cardiff.
Shipping fees are non-refundable.
If delivery is missed it is the customer’s responsibility to rearrange delivery with the courier or collect the order from the local depot within the timescale dictated by the courier. Love Cardiff is not liable if the parcel is missed by the customer. Please note we use the royal mail signed for service’.
Shipping and postal Strikes
All order will be shipped from Love Cardiff Store within 10 working of the order being place. due to current postal strikes and royal mail technical issue some order have been delay. These delay our due to royal mail and but we will do our best to keep you updated as best we can.
due to a cyber Incident all royal mail International mailing tracked / signed has been suspended for the current moment for more information please see here
Click and Collect Items
Click and collect is not available on orders containing pre-ordered items.
We aim to have Click and Collects ready at the Love Cardiff store within 10 working days of order placement. (Excluding closure dates, we will aim to have it ready 10 days from reopening)
You will receive an email when your order is ready to collect.
On collection, please present your order number and last name and a member of staff will locate your parcel. Please bring I.D with you on collecting to confirm your order, we will accept any form of ID displaying your full name and photo. You will be asked to sign for the item.
Picking up for someone else, we our happy for you to collect on behalf of someone else Please make sure you have the order number and the name on the parcel. You will need your I.D with you for collection and will be asked to sign for the item.
We are all ears
We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.
Any personal or card information collected during the purchasing of product is not retained by Love Cardiff. Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties. This is includes your email addresses, physical addresses and phone numbers. Your contact information will be securely held by Love Cardiff in order to complete your order.
Every effort is made to maintain, update and check the website daily, but sometimes technological errors can occur.
This can include out of stock items.
Love Cardiff will not be bound by any incorrect pricing for any products on the website.
When this occurs, we will be in contact about the error as soon as possible and help to find a solution.
“Free T-Shirt” Promotion
Applies to core hoody and crews only. This limits on style / colour of garments that are included.
Available for a limited time only.
Free T-shirt colours and sizes are subject to availability and may be different from one chosen on the order if out of stock.
On the occasion where you need to return the hoody / crewneck for a refund you will also need to return the free t-shirt. General returns policy still applies.
Promotion / Promo codes
Occassionaly we may give promotional codes that you can use to reduce the price of specific products.
All online promotions will have a code to be typed in out checkout (excluding fresher free t-shirt deal). For the discount to be applied you must use the code for the offer. Promotion will not be given if code has not been used. It is the customers responsibility to enter the code at the checkout.
If you have forgotten to use the code, please email love Cardiff as soon as possible to discuss
Each promo code has its own terms & conditions. These will be specified at the time of issue either on the email / artwork / web banner. This includes, what items the code can be used on.
Unless stated otherwise, discount codes cannot be used on sale products and will not apply to the cost of shipping.
Pre-Ordered or personalised products
Delivery time – if the item is a pre-ordered item the dispatch date will be listed on the product description.
Pre-ordered or personalised items do not qualify for a refund / exchange. Please ensure you check the size guide before purchasing
Spelling of individual names is the responsibility of the customer. Love Cardiff cannot be held responsible for mispelling.
Class of 2023 Pre-order time frame
This is a limited-edition range available for Graduation only.
We are unable to accept any further orders for class of 2023 personalised range after 9th June 2023.
Pre-Orders delivery time
Please note that our Graduation pre-orders will experience a delay in sending as they are pre-ordered items that are printed to order.
We will aim to dispatch all pre-orders by the end of the week commencing 10th July 2023. Depending on supplier delivery times, note that orders could be sent during the week commencing 3rd July 2023.
Items shipped to the UK will be posted via Royal mail 2nd class signed for service 3-5 working days from dispatched.
International shipping will be sent tracked and/or signed for service. Please check updates with the Royal Mail for an estimated shipping duration.
Any other items ordered with a pre-ordered items will be held and dispatched at the same time.
It is the customer’s responsibility to ensure the correct school is selected from the drop-down list provided.
Love Cardiff cannot be responsible for the selection of an incorrect school name.
Brand new for 2023, we are offering pre-order customers to add an embroidered name to the front of the hoody. This comes at an additional charge of £10 per item.
Please ensure you have checked you are happy with the text entered into the text box and double check the spelling. Love Cardiff will not be held responsible for any spelling errors.
If you do notice a mistake on your order confirmation then please contact Lovecardiff@cardiff.ac.uk immediately. We cannot promise we will be able to amend this, but we will always do our best to rectify a mistake where we can.
Returns: Not accepted.
Items with personalised names added are non-returnable and not exchangeable as they are ordered especially for you.
Graduation product returns
Returns for Graduation clothing are not accepted
Items with an individual name added are non-returnable as they have been created specifically for the customer and cannot be resold.
Please ensure you check the size guide & double check the text before completing the order.
Dated Graduation clothing are non-returnable.
Changes to an order
Unfortunately, we are not always able to make modifications to an order.
However, if you notify us as soon as possible we will do our best to accommodate if the order has not been processed. Please email us firstname.lastname@example.org
-You can view the full list of FAQ’s here
Cardiff Union Services Ltd
Cardiff University CF10 3QN
VAT Reg. No. GB531705763