All payments on this website are in GBP pounds (£ sterling).
Event and Ticket Purchase Terms and Conditions
All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union will not pass on or sell customer information to 3rd parties.
Tickets & Products Provided By Affiliated Student Groups
If you have any enquiries about tickets and products made available for sale by affiliated groups (such as sports clubs or societies), in the first instance you should contact the affiliated group itself. Each group and each event may have differing terms in relation to refunds. You should check to ensure you understand the terms of purchase before completing your transaction.
Refunds are available only if the event has been cancelled, postponed, or has significantly changed from the advertised billing. If this is the case then please contact email@example.com. Booking and Postage Fees are non-refundable. This does not affect your statutory rights.
Regular nightclub events are age 18+ unless specifically noted on the event page. All members and guests must provide photo ID as proof of age if asked by a member of security or a member of Students’ Union staff. Cardiff Box Office only accept a valid passport or a valid driving licence. If you are unable to provide proof of age, you maybe refused entry or refused service at our licenced bars.
Bringing Guests in to the Students’ Union
Cardiff University student are entitled to bring one guest in to the Students’ Union. Your guest must be 18+ years old. Your guest must arrive with you and must provide photo ID as proof of age. Cardiff Box Office only accept a valid passport or a valid driving licence.
Tickets are issued subject to the following terms and conditions.
Purchase and Collection
Alterations to the Programme
At the Event
Give It A Go Purchases
All merchandise is bought according to the following terms and conditions.
When making a purchase from or via Cardiff University Students’ Union, Love Cardiff for any product, payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and our Bank Merchant services. All payments are made to Cardiff University Students’ Union and will appear on your bill as TBC
Once your order has been completed, you should receive an order confirmation email from Love Cardiff – firstname.lastname@example.org to the default email address associated with your account.
All orders are for COLLECTION ONLY
Refund & Returns Policy
Cardiff University Students’ Union want you to be happy with your purchase! That’s why, in addition to your legal rights Cardiff University Students’ Union are happy to exchange items returned within 28 days. All items must be in a saleable condition with a valid receipt.
Where items are unable to be exchanged a full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition.
Cardiff University Students’ Union reserve the right to refuse a refund if the item is clearly damaged or dirty.
Should you have any feedback about our products or your visit to Love Cardiff please contact us at email@example.com
Any personal or card information collected during the purchasing of product is not retained by Cardiff University Students’ Union. Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties. This is includes your email addresses, physical addresses and phone numbers. Your contact information will be securely held by Cardiff University Students’ Union in order to complete your order.
Website Pricing Errors
Cardiff University Students’ Union will not be bound by any incorrect pricing for any products on the website.
Cardiff Union Services Ltd
Cardiff University CF10 3QN
VAT Reg. No. GB531705763
Phone: 02920 781400