Cardiff University Students’ Union

Terms & Conditions

Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd

 

Privacy Statement

All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties.  Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/

Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).

Posting and Dispatch

We aim to dispatch orders within 5 working days.

Deliveries to the UK take 3-5 working days to arrive from the dispatch date.

International delivery takes up to 7 working days from the dispatch date.

We cannot provide tracking numbers and postal services cannot be upgraded.

Dispatch times may vary according to availability. Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All items will be dispatched via Royal Mail 2nd Class/International Standard. Proof of postage will be retained by Love Cardiff.

Click and Collect Items

We aim to have Click and Collects to Love Cardiff store ready within 5 working days of order placement. We aim to have Click and Collects to the Heath Hub ready within 10 working days of order placement.

Unwanted Items

We want you to love your new purchase, however we understand people change their minds. Unwanted items must be returned in their original condition (unworn and with tags attached) within 28 calendar days of the purchase date to receive a refund. A full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition. A fully completed Love Cardiff online returns slip must be included with the item. If you do not have a returns form – please e-mail lovecardiff@cardiff.ac.uk. For items purchased between 1st December and the start for Christmas recess the returns period will be extended to the 31st of January.

Unwanted items can posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

Faulty Items

All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us at your earliest convenience by e-mailing us using the following address lovecardiff@cardiff.ac.uk.

We are all ears

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.

E-mail: sucustomerservice@cardiff.ac.uk

Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Love Cardiff.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Love Cardiff in order to complete your order.

Website Pricing Errors

Love Cardiff will not be bound by any incorrect pricing for any products on the website.

Company Details

Love Cardiff

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763