Cardiff University Students’ Union

Terms & Conditions

Cardiff University Students’ Union – T/A Love Cardiff|Caru Caerdydd

 

Privacy Statement

All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties.

Privacy Policy

Any personal or card information collected during the purchasing of product is not retained by Love Cardiff.  Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties.  This is includes your email addresses, physical addresses and phone numbers.  Your contact information will be securely held by Love Cardiff in order to complete your order.

Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/

Love Cardiff mailing list
Love Cardiff online: When purchasing via shop.cardiffstudents.com you will be automatically opted into our membership mailing list to receive Love Cardiff exclusive discounts and product updates.

Love Cardiff instore: When showing your student card in store, you will receive 10% discount on all future purchases subject to the t & c’s. As part of this you will be signing up to a mailing list to enjoy exclusive discounts and product updates.
By showing your student card at the till point in the Love Cardiff store, you will consent to join the Love Cardiff membership mailing list

 
You can opt out of this communication at any time by clicking unsubscribe in any email you have received from lovecardiff@cardiff.ac.uk


Accepted Currencies

All payments on this website are in GBP pounds (£ sterling).


Returns Policy

** Please note any dated or personalised items cannot be exchanged or refunded as they are printed to order. 

We want you to love your new purchase, however, we understand people change their minds. 

Returning goods:
You have 28 days from when the order has been received in order to return. Goods must be in the original condition with tags still in tact & attached to the item.

Please note, personalised or pre-ordered items cannot be returned or exchanged.

To return goods please e-mail lovecardiff@cardiff.ac.uk. with the reason  of return. Once the goods have been returned and checked, the refund will be issued. Please allow us up to 5 working days to process the return and a further 3 working days for the funds to show in your account. 

Unwanted items can posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

After 28 days 
We do not accept return for unwanted items after the returns period above. If you try to make a return we may elect to send this item back to you and ask you to cover the delivery cost.

Original condition 
It is fine to try on an item, as you would do in store. Please do not wear the item for too long and ensure the tags remain on the garment.
In the event that the item is not in the original condition, we have the right to refuse the return. We may elect to send it back to you, and ask you to cover the delivery cost.

Responsibility 
Returned items are your responsibility until they reach us. Make sure you have securely packages the items so that they cannot get damaged on route back to us.
Please ensure you retain proof of postage in case you need to contact us about this return. We would also advise using a signed for or tracked service.

We are not responsible for items that get returned to sender due to the item being underliverable on the customers end. If you would like us to return then back to you, we may ask you to cover the extra delivery cost.

Want to exchange an item?
We do not offer exchanges by post for online orders. If you would like to exchange and cannot make it into the store you will need to create a return for your item and then simply create a new order for the new item.
If you would like to exchange, you can do so by bringing your online purchase in store.

Faulty Items  

All efforts are taking to check items at each point of packing, but we are only human.

If your item is faulty, please accept our apology and follow these steps., Please contact us with the fault details and a photograph of the faulty item at your earliest convenience by e-mailing us using the following address lovecardiff@cardiff.ac.uk .

Alternatively bring the goods back into the store with your recorded of purchase and a member of staff will assist you


Posting and Dispatch 

Postage time
We aim to dispatch orders within 10 working days of the date placed. We aim to post orders as soon as possible but, d
ispatch times may vary according to availability. Should we expect this to be longer we will contact you.

Please note that any pre-order items/offers we have running will be subject to their own dispatch date/time. Please check the t&c’s and product description in relation to these items.

Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please check royalmail.com for updates. 

To ensure your package arrives safely we send all of our packages via a signed for or tracked &/ signed for service. It is your responsibility to ensure someone is home to receive the package. It will be the responsibility of the customer if any packages are returned to sender due to missed delivery.

Postage Charges
Delivery charges are calculated on the website by weight and price. Packing charges are calculated within the postal fee.  

Custom charges, import fees and taxes on orders to countries outside the UK are to be paid by the customer. Love Cardiff is unable to predict and is not liable for any of these charges. We advise that you check the customs information relevant to the delivery country. 

Pre Orders will be sent on a set date stated on the item at purchase  

Deliveries to the UK take 3-5 working days to arrive from the dispatch date. 

International delivery takes up to 10 working days from the dispatch date. 

Postal services cannot be upgraded.  

All orders to the UK will be dispatched via Royal Mail 2nd Class Signed For. Orders to countries outside the UK will be dispatched via Royal Mail International Tracked and/or Signed For. Proof of postage will be retained by Love Cardiff. 

Shipping fees are non-refundable.

If delivery is missed it is the customer’s responsibility to rearrange delivery with the courier or collect the order from the local depot within the timescale dictated by the courier. Love Cardiff is not liable if the parcel is missed by the customer. Please note we use the royal mail signed for service’. 

Shipping and postal Strikes

All order will be shipped from Love Cardiff Store within 10 working of the order being place. due to current postal strikes and royal mail technical issue some order have been delay. These delay our due to royal mail and but we will do our best to keep you updated as best we can.

International mailing 

Due to a cyber Incident all royal mail International mailing tracked / signed may be affected. For the most up-to-date information  please see here


Click and Collect Items

Click and collect is not available on orders containing pre-ordered items.

We aim to have Click and Collects ready at the Love Cardiff store within 10 working days of order placement. (Excluding closure dates, we will aim to have it ready 10 days from reopening) 

You will receive an email when your order is ready to collect.

 On collection, please present your order number and last name and a member of staff will locate your parcel. Please bring I.D with you on collecting to confirm your order, we will accept any form of ID displaying your full name and photo. You will be asked to sign for the item. 

Picking up for someone else, we our happy for you to collect on behalf of someone else Please make sure you have the order number and the name on the parcel. You will need your I.D with you for collection and will be asked to sign for the item. 


We are all ears

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.

E-mail: lovecardiff@cardiff.ac.uk


Website  Errors

Every effort is made to maintain, update and check the website daily, but sometimes technological errors can occur. 

This can include out of stock items. 

Love Cardiff will not be bound by any incorrect pricing for any products on the website. 

When this occurs, we will be in contact about the error as soon as possible and help to find a solution.


Promotions / Promo codes/Giveaways

Promotional Codes 

Occasionally we may give promotional codes that you can use to reduce the price of specific products. Remember, it is up to you to add the discount code at checkout.

All online promotions will have a code to be typed in out checkout . For the discount to be applied you must use the code for the offer. Promotion will not be given if code has not been used.  It is the customers responsibility to enter the code at the checkout.

If you have forgotten to use the code, please email love Cardiff as soon as possible to discuss 

Each promo code has its own terms & conditions. These will be specified  at the time of issue either on the  email / artwork / web banner. This includes, what items the code can be used on and end dates.

Unless stated otherwise, discount codes cannot be used on sale products and will not apply to the cost of shipping.

If your discount code is not working for please do get in touch via lovecardiff@cardiff.ac.uk

Up to 70% off sale 2024

This offer entitles you to up to 70% off selected products online at shop.cardiffstudents.com.
This offer is valid online on selected products.
The discounted items will already have the promotional discount applied. No code is needed.
The offer cannot be used in conjunction with any other offer or discount code.
The offer may be amended or withdrawn at anytime, it is a limited time offer.

Two core hoods for £50 2024

This offer is vailed until 18th February 2024, only vailed on our core hoodie range: colours included are black, red, burgundy, navy and grey only. two hoodie must be placed in the basket and discount will be applied automatically to the hoodie

Freshers’ Packs / Free T-shirt deal

 Applies to selected items included in the packs only. Limited colours and styles available.

Available for a limited time only and store ha

Free T-shirt colours and sizes are subject to availability and may be different from one chosen on the order if out of stock.  

On the occasion where you need to return the hoody / crewneck for a refund you will also need to return the free t-shirt. General returns policy still applies.

Freshers’ fair exclusive free tote bag deal 

To redeem a free tote bag, you must purchase a Freshers’ pack and present the flyer that was received at Freshers’ fairs.

This deal is a limited time off and subject to availability. Love Cardiff has the right to withdraw the offer at any time.

Student Membership Discount & our Mailing list

From September 2023, we will be introducing 10% to current Cardiff University Students’ who purchase Instore only and can present their physical or digital student card.
This discount is not redeemable online.
Applies to full-priced items only & cannot be used in conjunction with any other offer.

*standard discount amount is 10% but subject to increase due to one-time promotions.
How to redeem: Scan your student card to get 10% off purchases in
store, become a student member to enjoy exclusive discounts & product updates.
 

By showing your student card at the till point and accepting 10% discount in the Love Cardiff store, you will consent to join the Love Cardiff membership mailing list, to receive exclusive Love Cardiff offers and product updates.

You can opt out of this communication by clicking to unsubscribe in any email you have received from lovecardiff@cardiff.ac.uk

You can view our privacy statement here.

Elections Vouchers

Vouchers obtained from voting in the 2024 spring elections can be used against purchases in store at Love Cardiff. Please see below the voucher t&cs.

  1. £5 Students’ Union vouchers are limited to one per student who submits an online ballot paper during the 2024 Spring Elections voting period (4th-7th March 2024).
  2. £5 Vouchers can be redeemed in The Taf, Starbucks (Level 2, Students’ Union building) and Love Cardiff (excluding Post Office transactions) only.
  3. £5 must be redeemed in a single transaction, no change will be given. Cannot be used or exchanged for a deposit for any other or future purchases.
  4. Only one voucher to be redeemed per transaction.
  5. An email confirmation will automatically be sent to voters once they have voted for all positions. This email confirmation will need to be shown at a collection point (outlined in point 6) and a physical voucher will be given.
  6. Vouchers can be collected from:
    1. Students’ Union Welcome Centre in Cathays, Monday > Friday 09:00 to 17:00
    2. The Students’ Union Hub in the IV Lounge at Heath Park, Monday > Friday 10:30 to 14:30
  7. Voucher collection will begin on Monday 11th March 2024 and will end on Friday 29th March. 2024 Vouchers must be redeemed by Friday 14th June 2024.
  8. Vouchers not valid on Graduation items in Love Cardiff.
  9. Vouchers cannot be exchanged for any cash value.
  10. We reserve the right to remove this promotion at any time without notice.
  11. Students collecting their voucher from the Heath Park Campus may exchange their £5 SU Voucher for a £5 IV Lounge Voucher:
    1. The ability to exchange is restricted on a first-come first-serve basis until stocks last.
    2. All IV Lounge vouchers expire on 31st March 2024.
  12. Students who are unable to attend campus regularly may request to exchange their £5 SU Voucher for an online £5 Love Cardiff Voucher:
    1. The ability to exchange is restricted on a first-come first-serve basis until stocks last.
    2. Requests must be made by emailing elections@cardiff.ac.uk during the collection period.

Pre-Ordered or personalised products

Delivery time – if the item is a pre-ordered item the dispatch date will be listed on the product description.
Pre-ordered or personalised items do not qualify for a refund / exchange. Please ensure you check the size guide before purchasing.
Spelling of individual names is the responsibility of the customer. Please ensure you check the spelling carefully before proceeding to checkout.  Love Cardiff cannot be held responsible for misspelling or incorrect information. 


Graduation Products

Class of 2023 Pre-order time frame

This is a limited-edition range available for Graduation only.
We are unable to accept any further orders for class of 2023 personalised range after 9th June 2023.

Pre-Orders delivery time

Please note that our Graduation pre-orders will experience a delay in sending as they are pre-ordered items that are printed to order.

We will aim to dispatch all pre-orders by the end of the week commencing 10th July 2023. Depending on supplier delivery times, note that orders could be sent during the week commencing 3rd July 2023.

Items shipped to the UK will be posted via Royal mail 2nd class signed for service 3-5 working days from dispatched.

International shipping will be sent tracked and/or signed for service. Please check updates with the Royal Mail for an estimated shipping duration.

Any other items ordered with a pre-ordered items will be held and dispatched at the same time.

School names

It is the customer’s responsibility to ensure the correct school is selected from the drop-down list provided.
Love Cardiff cannot be responsible for the selection of an incorrect school name.

Individual Personalisation
Brand new for 2023, we are offering pre-order customers to add an embroidered name to the front of the hoody. This comes at an additional charge of £10 per item.
Please ensure you have checked you are happy with the text entered into the text box and double check the spelling. Love Cardiff will not be held responsible for any spelling errors.

If you do notice a mistake on your order confirmation then please contact Lovecardiff@cardiff.ac.uk immediately. We cannot promise we will be able to amend this, but we will always do our best to rectify a mistake where we can.

Returns: Not accepted.
Items with personalised names added are non-returnable and not exchangeable as they are ordered especially for you.

Graduation product returns
Returns for Graduation clothing from any year are not accepted

Items with an individual name added are non-returnable as they have been created specifically for the customer and cannot be resold.
Please ensure you check the size guide & double check the text before completing the order.

Dated Graduation clothing are non-returnable.

Changes to an order
Unfortunately, we are not always able to make modifications to an order as we aim to prepare the order as soon as possible when we receive it.
However, if you notify us as soon as possible we will do our best to accommodate if the order has not been processed. Please email us lovecardiff@cardiff.ac.uk

FAQ’s

You can view the full list of FAQ’s here


Company Details

Love Cardiff

Cardiff Union Services Ltd
Park Place
Cardiff University CF10 3QN
VAT Reg. No. GB531705763