Cardiff University Students’ Union

Frequently Asked Questions

Click on a question to find out more

FAQ's

I don’t want to order online – Where is Love Cardiff?

Love Cardiff is closed temporarily. Please go to www.cardiffstudents.com for updates.

I have arranged to click and collect – How long do I have to wait?

Click and collects have been suspended temporarily.

I want to collect my order from the Heath - is this possible?

Click and collects have been suspended temporarily. 

I have placed an online order and selected delivery - How long will it take for my item to arrive?

We aim to dispatch normal orders within 7 working days. Pre orders placed before 10th July 2020 will be delivered in early August 2020. Any normal products ordered with pre-order products will be delivered as one parcel at the beginning of August 2020. 

Deliveries to the UK take 3-5 working days to arrive from the dispatch date.

International delivery takes up to 7 working days from the dispatch date.

Dispatch times may vary according to availability. Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All items will be dispatched via Royal Mail 2nd Class/International Standard. Proof of postage will be retained by Love Cardiff.

 

 

I need to send back the item(s) I have ordered – How do I do this?

We want you to love your new purchase, however we understand people change their minds. Unwanted items must be returned in their original condition (unworn and with tags attached) within 28 calendar days of the purchase date to receive a refund.

A full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition. A fully completed Love Cardiff online returns slip must be included with the item. If you do not have a returns form – please e-mail lovecardiff@cardiff.ac.uk.

Unwanted items can be posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

I have lost my refund form – What do I do?

Don’t worry – just e-mail lovecardiff@cardiff.ac.uk and we will send you a new one. Please make sure it is fully completed to ensure your refund is dealt with promptly.

An item I have purchased is faulty – What should I do?

All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us at your earliest convenience by either e-mailing us using the following address lovecardiff@cardiff.ac.uk.

I’ve got a suggestion or some feedback – who should I contact?

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.

E-mail: sucustomerservice@cardiff.ac.uk

I would like to work for Love Cardiff – How can I get involved?

We are often on the lookout for new student ambassadors to work in our busy shop, please send your CV to lovecardiff@Cardiff.ac.uk, even if we are not currently recruiting we will keep your CV on file for any future recruitment drives.