Cardiff University Students’ Union

Frequently Asked Questions

Important Information

  • You will need to bring proof of identification when collecting Click and Collect items.

Click on a question to find out more


I don’t want to order online – Where is Love Cardiff?

Love Cardiff is situated on the ground floor of Cardiff University Students’ Union. We also have a Post Office so look out for either and you will find us.

I have arranged to click and collect – How long do I have to wait?

For click and collect items when collecting from Cathays please allow for a full working day before you collect your items. E.G for items ordered on a Friday – please allow until the following Monday to collect the item. For items to be collected from the Heath SU, please allow 10 working days. 

I want to collect my order from the Heath - is this possible?

Yes – we have now added this feature, however please allow for up to 2 weeks (10 working days) for the item to arrive at Heath. We will inform you when your item is ready for collection and will always aim to have you item ready for collection as soon as possible.

I have placed an online order and selected delivery - How long will it take for my item to arrive?

We aim to dispatch all items within 2 working days upon receipt of order. Dispatch times may vary according to availability delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All items will be dispatched via 2nd Class Royal Mail, proof of postage will be retained by Love Cardiff.

I need to send back the item(s) I have ordered – How do I do this?

We want you to love your new purchase, however we understand people change their minds. Unwanted items must be returned in their original condition (unworn and with tags attached) within 28 calendar days of the purchase date to receive a refund. A full refund will be credited to your original method of payment on the condition that the item(s) are in a saleable condition. A fully completed Love Cardiff online returns slip must be included with the item. If you do not have a returns form – please e-mail

Unwanted items can either be returned in person at our store or posted back to the following address:

Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN

Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.

Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.

I have lost my refund form – What do I do?

Don’t worry – just e-mail and we will send you a new one. Please make sure it is fully completed to ensure your refund is dealt with promptly.

An item I have purchased is faulty – What should I do?

All items are checked at the point of dispatch, but if you do realise your item is faulty, please contact us at your earliest convenience by either e-mailing us using the following address or call us on 02920781454.

I;ve got a suggestion or some feedback – who should I contact?

We welcome any feedback, compliments or comments – the following contact details can be used to submit any feedback – good or bad and also be used if you have a complaint about Love Cardiff.


Phone: 02920 781 474

Via Post: SU Customer Service, Cardiff University Students’ Union, Park Place, Cardiff  – CF10 3QN.

I would like to work for Love Cardiff – How can I get involved?

We are often on the lookout for new student ambassadors to work in our busy shop, please send your CV to, even if we are not currently recruiting we will keep your CV on file for any future recruitment drives.

Where is the 2019 Graduation range?

Our Graduation range will be available online and in store from July on wards. We will also have a pop up shop in City Hall! Looking forward to seeing you then!