Privacy Statement
All customer data on this website is collected, processed and stored securely in accordance with the Data Protection Act 1998, Cardiff University Students’ Union (T/A Love Cardiff) will not pass on or sell customer information to 3rd parties.
Privacy Policy
Any personal or card information collected during the purchasing of product is not retained by Love Cardiff. Any contact details you provide will only be used to process the order and will not be sold or given away to any third parties. This is includes your email addresses, physical addresses and phone numbers. Your contact information will be securely held by Love Cardiff in order to complete your order.
Our privacy statement can be found here: https://www.cardiffstudents.com/privacy/
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Love Cardiff online: When purchasing via shop.cardiffstudents.com you will be automatically opted into our membership mailing list to receive Love Cardiff exclusive discounts and product updates.
Love Cardiff instore: When showing your student card in store, you will receive 10% discount on all future purchases subject to the t & c’s. As part of this, you will be signing up to a mailing list to enjoy exclusive discounts and product updates.
By showing your student card at the till point in the Love Cardiff store, you will consent to join the Love Cardiff membership mailing list You can opt out of this communication at any time by clicking unsubscribe in any email you have received from lovecardiff@cardiff.ac.uk -
** Please note any dated or personalised items cannot be exchanged or refunded as they are printed to order. See specific t&c’s below.
We want you to love your new purchase, however, we understand people change their minds.
Returning goods:
For full priced items, you have 28 days from when the order has been received in order to return. Goods must be in the original condition with tags still in tact & attached to the item.Please note, personalised or pre-ordered items cannot be returned or exchanged.
To return goods please e-mail lovecardiff@cardiff.ac.uk. with the reason of return. Once the goods have been returned and checked, the refund will be issued. Please allow us up to 5 working days to process the return and a further 3 working days for the funds to show in your account.
Unwanted items can posted back to the following address:
Love Cardiff, Ground Floor, Cardiff University Students’ Union, Park Place, Cardiff CF10 3QN
Postage costs of returning unwanted items must be covered by the customer. Only the cost of the unwanted item will be refunded. This does not include the original delivery charge.
Please obtain proof of postage for your records when returning an item. Love Cardiff cannot be held liable for any items lost in the post.
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Postage time
We aim to dispatch orders within 10 working days of the date placed. We aim to post orders as soon as possible but, dispatch times may vary according to availability. Should we expect this to be longer we will contact you.Please note that any pre-order items/offers we have running will be subject to their own dispatch date/time. Please check the t&c’s and product description in relation to these items.
Delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please check royalmail.com for updates.
To ensure your package arrives safely we send all of our packages via a signed for or tracked &/ signed for service. It is your responsibility to ensure someone is home to receive the package. It will be the responsibility of the customer if any packages are returned to sender due to missed delivery.
Postage Charges
Delivery charges are calculated on the website by weight and price. Packing charges are calculated within the postal fee.Custom charges, import fees and taxes on orders to countries outside the UK are to be paid by the customer. Love Cardiff is unable to predict and is not liable for any of these charges. We advise that you check the customs information relevant to the delivery country.
Pre Orders will be sent on a set date stated on the item at purchase
Deliveries to the UK take 3-5 working days to arrive from the dispatch date.
International delivery takes up to 10 working days from the dispatch date.
Postal services cannot be upgraded.
All orders to the UK will be dispatched via Royal Mail 2nd Class Signed For. Orders to countries outside the UK will be dispatched via Royal Mail International Tracked and/or Signed For. Proof of postage will be retained by Love Cardiff.
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All payments on this website are in GBP pounds (£ sterling).
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Want to exchange an item?
We do not offer exchanges by post for online orders. If you would like to exchange and cannot make it into the store you will need to create a return for your item and then simply create a new order for the new item.
If you would like to exchange, you can do so by bringing your online purchase in store.Faulty Items
All efforts are taking to check items at each point of packing, but we are only human.
If your item is faulty, please accept our apology and follow these steps., Please contact us with the fault details and a photograph of the faulty item at your earliest convenience by e-mailing us using the following address lovecardiff@cardiff.ac.uk .
Alternatively bring the goods back into the store with your recorded of purchase and a member of staff will assist you
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Shipping fees are non-refundable.
If delivery is missed it is the customer’s responsibility to rearrange delivery with the courier or collect the order from the local depot within the timescale dictated by the courier. Love Cardiff is not liable if the parcel is missed by the customer. Please note we use the royal mail signed for service’.
International orders
international order may be subject to custom fee that must be paid by the customer
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Click and collect
We aim to have Click and Collects ready at the Love Cardiff store within 3 working days of order placement. (Excluding closure dates, we will aim to have it ready 3 days from reopening)
You will receive an email when your order is ready to collect.
On collection, please present your order number and last name and a member of staff will locate your parcel. Please bring I.D with you on collecting to confirm your order, we will accept any form of ID displaying your full name and photo. You will be asked to sign for the item.
Picking up for someone else, we our happy for you to collect on behalf of someone else Please make sure you have the order number and the name on the parcel. You will need your I.D with you for collection and will be asked to sign for the item.
Collection for pre orders
collections for graduation pre order will be the week of graduation
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Every effort is made to maintain, update and check the website daily, but sometimes technological errors can occur.
This can include out of stock items.
Love Cardiff will not be bound by any incorrect pricing for any products on the website.
When this occurs, we will be in contact about the error as soon as possible and help to find a solution.
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Promotional Codes
Occasionally we may give promotional codes that you can use to reduce the price of specific products. Remember, it is up to you to add the discount code at checkout.
All online promotions will have a code to be typed in out checkout . For the discount to be applied you must use the code for the offer. Promotion will not be given if code has not been used. It is the customers responsibility to enter the code at the checkout.
If you have forgotten to use the code, please email love Cardiff as soon as possible to discuss
Each promo code has its own terms & conditions. These will be specified at the time of issue either on the email / artwork / web banner. This includes, what items the code can be used on and end dates.
Unless stated otherwise, discount codes cannot be used on sale products and will not apply to the cost of shipping.
If your discount code is not working for please do get in touch via lovecardiff@cardiff.ac.uk
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The Free T-shirt deal is available for a limited time only, instore & online, subject to availability. Love Cardiff reserve the right to remove or extend the deal at any time.
Applies to selected items Limited colours and styles available.Free T-shirt colours and sizes are subject to availability and may be different from one chosen on the order if out of stock.
On the occasion where you need to return the hoody / crewneck for a refund you will also need to return the free t-shirt. General returns policy still applies.
Student discount cannot be applied to the Free T-shirt deal as it is already discounted.Love Cardiff reserves the right to withdraw the deal at any time.
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From September 2023, we will be introducing 10% to current Cardiff University Students’ who purchase Instore only and can present their physical or digital student card.
This discount is not redeemable online or at any of our pop up stall locations/events.
Applies to selected full-priced items only & cannot be used in conjunction with any other offer.
Any brand collaboration products are not included in student discount: Y1 fleeces, Chilly’s bottles.*standard discount amount is 10% but subject to increase due to one-time promotions.
How to redeem: Scan your student card to get 10% off purchases in store, become a student member to enjoy exclusive discounts & product updates.
By showing your student card at the till point and accepting 10% discount in the Love Cardiff store, you will consent to join the Love Cardiff membership mailing list, to receive exclusive Love Cardiff offers and product updates.You can opt out of this communication by clicking to unsubscribe in any email you have received from lovecardiff@cardiff.ac.uk
You can view our privacy statement here.
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Delivery time – if the item is a pre-ordered item the dispatch date will be listed on the product description.
Pre-ordered or personalised items do not qualify for a refund / exchange. Please ensure you check the size guide before purchasing.
Spelling of individual names is the responsibility of the customer. Please ensure you check the spelling carefully before proceeding to checkout. Love Cardiff cannot be held responsible for misspelling or incorrect information.Personalisation
It is the customer’s responsibility to ensure the correct school is selected from the drop-down list provided. Love Cardiff cannot be responsible for the selection of an incorrect school name.
Please ensure you have checked you are happy with the text entered into the text box and double check the spelling. Love Cardiff will not be held responsible for any spelling errors.
If you do notice a mistake on your order confirmation then please contact Lovecardiff@cardiff.ac.uk immediately. We cannot promise we will be able to amend this, but we will always do our best to rectify a mistake where we can.
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This is a limited-edition range available for Graduation only. The ordering period for the personalised Graduation 2024 clothing is from 26th April 2024 to 10th June 2024.
After 10th June 2024, there will be another opportunity to order a Graduation hoody, orders will closed 11th August 2024, there will be no option to purchase again after this date. However, the personalisation will come at an extra charge of £10, including both the school name & individual name.
Delivery for any Graduation orders placed after 10th June 2024 will be dispatched week commencing 2nd September 2024.Graduation delivery schedule
Please note that our Graduation pre-orders will experience a delay in sending as they are pre-ordered items that are printed to order.Deliveries for orders placed by 10th June 2024 will be dispatched week commencing 1st – 12th July 2024. Please note the royal mail delivery times.
Delivery for orders placed after 10th June – 11th August will be dispatched week commencing 2nd September 2024.
Items shipped to the UK will be posted via Royal mail 2nd class signed for service 3-5 working days from dispatched.
International shipping will be sent tracked and/or signed for service. Please check updates with the Royal Mail for an estimated shipping duration.It is the responsibility of the customer to ensure that the shipping address provided during checkout it accurate and reflects where you will living at the time of delivery. We cannot guarantee changed to the postage address after the order has been processed.
Any other items ordered with a pre-ordered items will be held and dispatched at the same time.
Personalisation
It is the customer’s responsibility to ensure the correct school is selected from the drop-down list provided. Love Cardiff cannot be responsible for the selection of an incorrect school name.
Please ensure you have checked you are happy with the text entered into the text box and double check the spelling. Love Cardiff will not be held responsible for any spelling errors.
If you do notice a mistake on your order confirmation then please contact Lovecardiff@cardiff.ac.uk immediately. We cannot promise we will be able to amend this, but we will always do our best to rectify a mistake where we can.
Free Personalisation
Brand new for 2024, we are offering pre-order customers to add an embroidered name & school name to the front of the hoody.Any orders placed after this date will be processed the week commencing 1st September, personalisation will come at a cost of £10 for both the school name & individual name.
Please ensure you have checked you are happy with the text entered into the text box and double check the spelling. Love Cardiff will not be held responsible for any spelling errors.
If you do notice a mistake on your order confirmation then please contact Lovecardiff@cardiff.ac.uk immediately. We cannot promise we will be able to amend this, but we will always do our best to rectify a mistake where we can.
Free Click & Collect
Click and collects must be collected from the Love Cardiff Pop up stall on the Ground floor of the Centre for Student life between 15th July – 19th July 2024.
Any orders not collected, will be available to collect from the Love Cardiff store until 31st July.If you are not able to collect your item by this time, please email lovecardiff@cardiff.ac.uk to arrange delivery. Delivery will come at an extra cost.
Orders not collected / delivery arranged nu 12th August 2024 will be disposed and a refund will not be issued.
Graduation product returns
Returns for Graduation clothing from any year are not accepted.Items with an individual name & school name added are non-returnable as they have been created specifically for the customer and cannot be resold.
Please ensure you check the size guide & double check the text before completing the order.Dated Graduation clothing are non-returnable.
Changes to an order
Unfortunately, we are not always able to make modifications to an order as we aim to prepare the order as soon as possible when we receive it.
However, if you notify us as soon as possible we will do our best to accommodate if the order has not been processed. Please email us lovecardiff@cardiff.ac.uk -
Standard promotions t&cs apply.
Black Friday deals are applicable to selected in stock products only available within a certain timeframe.
Instore: Shop Black Friday deals instore on Friday 29th November 2024
Online: Shop selected black Friday deals online Friday 29th - Sunday 1st December 2024
Cyber Monday
25% off almost everything, online only. Applicable to full priced items only. Usual promotional t&cs apply
Excludes brand collaborations such as Chillys bottles & Y1 fleeces.
Bespoke items will not be included in the discount.